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WHAT IS MICROSOFT DYNAMICS 365 FOR FIELD SUPPORT?


 Dynamics365 customer engagement is one of the modules included as part of the intelligent business software platform of Microsoft Dynamics 365. The area service module is intended to maximize and enhance any service-oriented organization in the provision of services and the execution of its work.
Field Service is an end-to-end platform that provides all the features you need to maximize your resources, improve productivity and join effectively with customers. The application may be employed by almost any firm that performs onsite work regardless of the business in which it functions, like setup, maintenance or problem-solving.
WHO CAN USE FIELD SERVICE?
The field service software is not just designed for technicians; it supplies all the tools you want to increase the productivity including functions such as service managers, customer service, dispatchers and more. Better still, the sales force and another module included in Dynamics 365 customer service seamlessly connect, which means that your entire business can utilize one platform to run all its operations.

OPTIMIZE YOUR RESOURCES AND YOUR SCHEDULE
Use the tools to maximize field and schedules Service providers make them operate and to get the most from resources and your technicians. Automatic preparation takes into account various factors, including travel time, locations, time, skills, priorities and much more, to balance the workload and supply your clients with the right technician with the abilities and tools. This guarantees a solution every time the first moment.
You can also utilize a drag-and-drop that is configurable Table which allows dispatchers to use list or a map view to allocate configure programs and funds. Real-time visualization and status indexes allow quick and effective reallocation in response to changes or crisis situations.
RELATED FIELD SERVICE
With Connected Field Service, you can move from an Expensive break/fix version to a proactive and support version. This is achieved through a blend of IoT diagnostics, planning, asset maintenance and stock on precisely the same platform. The ability to identify, solve and solve issues saves time and resources, so when you need to you can send a technician. This gains the customer and you, because issues are solved before the issue happens or gets worse, so there are no more issues.
CUSTOMER SATISFACTION BUILDING
By working, deliver a customer-centric experience proactively with your customers to boost visibility. Create customer profiles view their case histories, and utilize a self-service portal and to know their own preferences and priorities. Share quotes, contracts and preparation information so that your customers are constantly up to date and can see the place of technicians in real-time when they visit your appointment so they know precisely when they'll be there.
EXTEND THE APPLICATION
Microsoft's seamless integration provides many opportunities to extend the standard functionality of Field Service. Utilize Power Platform creates workflows, to easily build and deploy mobile and web applications, automate time jobs with Flow, and deepen your information to make decisions with Power BI. Use Field Service with Dynamics 365 programs to expand the platform and get the end-to-end functionality your company needs with data and digital intellect. Also take advantage of the latest mixed reality technologies from Microsoft, so technicians can share what they see, get information, etc., while remaining hands-free and hands-free.
ANALYTICS AND REPORTS
Learn from your data to understand your own performance and make data-driven choices to enhance your own processes. Create reports and dashboards on several aspects of your business, including engineering functionality, supply chain, sales, inventory, planning, and more. Use the data you make to get a summary of your company. You get an overview of the details thanks to visualizations which are simple to create thanks to a user-friendly interface. Even use predictive analytics to find out from your information and get an estimate of potential advancements.
MOBILE ACCESSIBILITY
An Online connection is not always guaranteed if you train on site. When working with Field Service, then you can use cellular programs that are native to access both real-time and offline data boost productivity, improve field procedures, and to better understand consumer information.
Employees can get a dynamic calendar that includes all details of work orders, such as client and case history, product configurations, components information, prices, etc. When traveling to and fro in the appointments, technicians are given directions to make sure that they follow the best route. By creating invoices, capturing client signatures, collecting payments and using client surveys to get opinions on appointments, your operations can improve.
INVENTORY MANAGEMENT
With inventory management that is integrated, you are able to take Management of stock history and your inventory for each location, from Producers and depots to truck degree. Effectively forecast your resource and Stock use orders and orders and requirements. Real-time Upgrades ensure your stock is always right so that you can better track your Service inventory and decrease depreciation.

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