What
are Dynamics 365 CE and the common data service?
Microsoft likes to upgrade product titles, and also
the Dynamics suite of products has seen some name changes in recent years. We
also have used new terms like modern workplaces, business applications, power
platform, etc., and this may be confusing.
One of the most confusing parts of this is that the
difference between Dynamics 365 Customer Engagement and Common Data Service (CDS).
Dynamics 365 Customer Engagement, previously Microsoft Dynamics CRM, formerly Microsoft CRM... is no longer really a
product. But don't panic. Before we get there, let us talk about developing
the solution.
The
Growth of Microsoft CRM and Dynamics 365
When Microsoft started creating Microsoft CRM, The community had to expand the software. Originally all this was done by code, but
Microsoft gave us the chance to perform it in version 4 without code. This allowed
system administrators with just knowledge of data modeling, to extend the
program beyond their limits, from the box functions.
A few years Back, Microsoft understood that the
D365CE was an excellent product. The most important applications were
advertising, client support, and sales - the cornerstones of all CRM systems.
Microsoft has seen a growing trend towards purchasing project management,
membership, strength management, and other applications.
While some clients still used aspects of Sales or
customer support applications, many were using the stage due to their good
foundation of enrolment types, functionality, safety, and excellent
integrations with Office 365 and other Microsoft products. Above all, it was a relational database that was really simple to customize and create custom parts
without learning barriers to know C# or .Net.
This gave birth to Joint Data Service. It inherited
the basic functionality of D365CE, all integrations, the security model,
reports, the user interface along with the automation engine, combined together
with easy access to customization and enabling users to access.
Business who don't need sales or client Service can
take the whole benefit of it and build the system they need without the extra parts
and costs.
What
is the Common Data Service?
The Common Data Service platform allows you to personalize
the user experience by removing or adding fields, redesigning types, and
modifying the way data is entered. Do you have to list anything else? Create
new document types in moments and collect data. Model these data demands and
build relationships so that you may use them to create reports. Would you wish
to automate a process? It's entirely possible. With integration into Office
365, sending emails and creating tasks or appointments is a breeze.
At the start of this article, I said that Dynamics
365 for Customer Engagement is a product. This is half true Microsoft is now
referring to on-premises installations like Dynamics 365 for Customer Engagement, while cloud installations are
named differently. Microsoft has made the new naming conventions to correlate
the applications offered with all. So in the event that you need sales in your
company, purchase Dynamics 365 Sales. If you need customer service, Dynamics
365 customer service is available. We also have Dynamics 365 Field Service, Dynamics 365 Project Service Automation,
Dynamics 365 Finance, Dynamics 365 Supply Chain Management and Dynamics 365
Retail.
The
near future of Dynamics 365 along with the Common Data Service
Dynamics 365 Sales bills invoices this basic
platform that offers you everything in the Common Data Service, but with
additional functions for sales. If the procedure, fields or forms don't work
for your small business, we can simply extend their operation. Often within
minutes.
It's the same for many programs. Particular
Applications offer you additional functions with many advantages. D365 customer
service gives you access to SLAs and case administration. With the D365 field
service, you are able to plan and monitor field technicians, automobile stocks,
etc.
All these applications are based on the Common Data
Service and allow you to proceed beyond what was originally created by
Microsoft. As though not all companies have the same needs, many businesses
have similar requirements.
Do you have specific requirements for a Dynamics 365
CRM system? Contact Sunbridge to find how we can help you achieve your business
goals with D365 along with the common data support.
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